Toilet Sales – No Return Policy
All toilet sales are final.
Due to the size, weight, and sanitary nature of plumbing fixtures, we do not accept returns, exchanges, or refunds on toilets once they have been purchased or delivered.
Please ensure:
The model and specifications are correct before ordering.
Measurements are confirmed prior to purchase.
The product is inspected immediately upon delivery.
Damaged or Incorrect Items
If your toilet arrives damaged or you receive the wrong item, you must notify us within 24 hours of delivery with clear photos of:
The packaging
The product
The shipping label
Claims reported after 24 hours may not be eligible for replacement.
Order Cancellations
Orders cannot be cancelled once they have been processed or shipped.
If you want it stronger/more protective, I can also add language like:
“Customer is responsible for ensuring compatibility with existing plumbing rough-ins.”
“We are not responsible for installation errors.”
“Freight shipping costs are non-refundable.”
Since you’re selling plumbing fixtures, I recommend adding this line too:
We strongly recommend professional installation by a licensed plumber.
